Privacy Policy for

The Book Labs

At The Book Labs, safeguarding the privacy of our visitors and clients is one of our top priorities. This Privacy Policy outlines the types of information collected, how we use it, and the rights you have regarding your data. This policy applies solely to data collected through our website and not through offline channels or any other means.

1.0 Project Reactivation

If no action is taken on your order within 20 days of placement, it will be considered inactive, and refund requests will not be accepted. Should you wish to resume the project, a reactivation fee will apply depending on the nature and status of your order. Once final files are delivered, refund requests are no longer valid.

2.0 Consent

By using our website, you acknowledge and consent to the terms outlined in this Privacy Policy.

3.0 Information 3.0 Information We Collect

We collect personal information when it is voluntarily provided to us. This may occur when you:

• Fill out a form
• Contact us directly
• Create an account

Information collected may include:

• Full name
• Email address
• Phone number
• Mailing address
• Company name
• Other personal or project-related details

Additionally, we may collect information if you contact us directly, including message content and any attachments shared with us.

4.0 How We Use Your Information

The data we collect is used to:

• Operate, maintain, and enhance our website
• Personalize your user experience
• Develop and improve services and features
• Communicate with you about services, updates, and offers
• Process and fulfill orders
• Respond to customer inquiries and provide support
• Detect and prevent fraudulent activities
• Send emails and text messages, as applicable

5.0 Refund Policy

Refunds will be handled according to the terms below:

• • If a refund is requested before delivery of initial concepts or editing updates, a full refund (less a 10% service and processing fee) may be granted.
• • If the request is made within 48 to 120 hours after initial delivery, only a 33% refund (less a 10% service and processing fee) may be applicable.
• • Requests made after 120 hours of initial delivery will not be eligible for a refund.
• • Refunds are not applicable after the final files are delivered.
• • No refunds will be provided on inactive orders (orders idle for over 30 days).
• • Reactivation of such orders may require additional charges.
• • SEO and Social Media Marketing projects are not refundable after 48 hours.
• • For video animation services, refund requests will not be considered once a storyboard is approved or delivered.
• • Refund eligibility depends on alignment with the project brief. Discrepancies must be documented.
• • Refunds based on non-service-related reasons (change of mind, partner disagreement, etc.) will not be considered.
• • If the order has been assigned and initial work has begun following the submission of a brief, only 50% of the order amount may be eligible for a refund.
• • Requests involving multiple submissions to different companies with refund intent will not be entertained.
• • All refund requests must be submitted to the support department and will be evaluated individually.
• • The typical processing time for refunds is 25–30 business days.

6.0 Log Files

The Book Labs uses log files as part of routine operations. These files log visitor interactions such as:

• • IP addresses
• • Browser type
• • Internet Service Provider (ISP)
• • Date/time stamps
• • Referring/exit pages
• • Click frequency

This information is collected anonymously and used to analyze trends, manage the website, and gather demographic insights. Log data is not linked to personally identifiable information.

7.0 Cookies and Web Beacons

Like many other websites, we use cookies to improve user experience by storing preferences and analyzing site activity. Cookies help customize content and optimize your visit based on your browser and previous interactions.

8.0 Advertising Partners' Privacy Policies

Our third-party advertising partners may use cookies, web beacons, or similar tracking technologies to personalize content. However, we do not have access to or control over these cookies. Each partner maintains its own privacy policy.

9.0 Third-Party Privacy Policies

This Privacy Policy does not apply to third-party advertisers, affiliates, or other websites. We recommend reviewing the individual privacy policies of those entities for specific details regarding their data practices.

Cookies may be disabled through your browser settings. Instructions on cookie management are available through individual browser websites.

10.0 Physical Distribution Guarantee

If physical book distribution is contracted through a third party and any issues occur, The Book Labs will assume full responsibility. We ensure our clients receive equivalent compensation through internal services, maintaining satisfaction and continuity.

11.0 CCPA Privacy Rights

Under the California Consumer Privacy Act (CCPA), users have the following rights:

• • Right to know what personal data is being collected
• • Right to request access to their data
• • Right to request deletion of their personal data

We respond to all CCPA-related requests within one month. To exercise these rights, please contact us through our support channels.

12.0 GDPR Data Protection Rights

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

• • The right to access – You can request copies of your personal data.
• • The right to rectification – You may request corrections to any inaccurate or incomplete data.
• • The right to erasure – You may request the deletion of your personal data under specific conditions.
• • The right to restrict processing – You can request limited use of your data under certain conditions.
• • The right to object to processing – You may object to data usage in some situations.
• • The right to data portability – You can request that we transfer your data to another organization or directly to you.

Requests related to GDPR will also be addressed within one month.

13.0 Children's Information

The protection of children's privacy is important to us. We do not knowingly collect personally identifiable information from children under 13. If such information has been provided, we encourage guardians or parents to contact us so we can promptly remove it.

14.0 Text Message Communications

We may send service-related text messages for order updates or support communication. Standard messaging rates apply. Message frequency may vary depending on service engagement.

We do not share mobile numbers or consent data with third parties for marketing purposes. Your opt-in information will not be disclosed.

15.0 Opt-Out of Text Messaging

You can opt out of receiving SMS messages at any time by replying with "STOP" to any message or contacting us through our support channels. This action applies to that specific communication thread. You may still receive non-marketing service updates from other numbers used by The Book Labs unless you opt out of each individually.

16.0 Opt-Out of Marketing Communications

To stop receiving promotional or marketing emails, use the unsubscribe option at the bottom of the email or contact our support team. Note that service-related and essential communication will still be sent as needed to fulfill your orders or inquiries.

Changes to This Privacy Policy

The Book Labs reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will reflect the new version. We encourage you to check this page periodically for any updates.

Your continued use of our services after any changes indicates your agreement with the updated policy.

If you have further questions or concerns about this Privacy Policy, feel free to reach out to our support team.